SENIOR GENESYS CLOUD ENGINEER
Company: MAXIMUS
Location: Fort Smith
Posted on: October 19, 2024
|
|
Job Description:
Description & Requirements
As a member of the Maximus Contact Center CX team the Engineer
should be able to configure, troubleshoot and support on Genesys
Cloud CX, TTY and Fax solutions that make up the Contact Center
environment at Maximus. The engineer will serve in a technical role
and interact with others on the Contact Center team, other IT
resources, internal Business, external Clients, and various
vendors.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle
ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and
automation tools.
- Document cloud architecture, security measures, and participate
in client audits.
- Mentor and train other members of the dedicated DevOps team on
AWS and automation technologies, and collaborate with other cloud
support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud
services consumed by the business.
- Lead performance testing, chaos engineering and remediation
efforts for continual improvement.
Essential Duties and Responsibilities:
- Work with development teams throughout the software life cycle
ensuring sustainable software releases.
- Build and drive adoption for greater reliability, resiliency, and
scalability of our production applications, while maintaining a
cost conscious approach.
- Perform hands on management of cloud infrastructure and
automation tools.
- Document cloud architecture, security measures, and participate
in client audits.
- Mentor and train other members of the dedicated DevOps team on
AWS services and collaborate with other cloud support teams that
support the overall organization.
- Serve as a technical point of contact for all cloud services
consumed by the team, and communicate any new enterprise standards
or best practices to be adopted by the DevOps teams.- Accountable
for the Contact Center implementation and support during all stages
of the project life cycle
- Ability to communicate clearly, both verbal and written, with
internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency
work/outages
- Follow department implementation standards and Change control
processes
- Provides feedback and updates to internal process through
documentation
- Strong follow-through, ownership & responsibility of work
- Assess and document technical requirements supporting business
needs
- Troubleshoot, maintain, upgrade, and identify problem areas and
solve issues in a proactive manner
- Understand business processes in accordance with requirements and
keep up to date with business process changes
- Work with the Supervisor to understand the assigned work, deliver
on agreed upon dates and raise issues/risks in a timely manner in
case of risk to deliverables
- Create/modify artifacts and deliverables, including the change
management process
- Perform other duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of
relevant professional experience required, or equivalent
combination of education and experience.
Desired:
- Ability to solve problems quickly and accurately
- Excellent organizational, interpersonal, written, and verbal
communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented
work environment
- Ability to successfully execute many difficult tasks
simultaneously
- Ability to work as a team member, as well as independently
- Demonstrated professional consulting, implementation, and
solutions implementation experience with a specific focus on
Genesys Cloud CX solution with ability to lead and drive
implementation from discovery to production
- Good technical problem-solving skills and ability to collaborate
in troubleshooting challenging configurations
- Knowledge of HTTP requests, REST web services, and JSON
- Call flow development experience in Genesys Architect tool
- Software: MS Visio, MS Office (Word, Excel, PowerPoint, Access),
Email (MS Outlook)
- Desirable: Knowledge on Amazon Web Services (AWS), certifications
for Genesys
- Attention to detail
Preferred Certifications:
- AWS Certified Cloud Practitioner
- Genesys Cloud Certified Professional (GCP)
EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Annual Base Pay Minimum for this Position
$
96,000.00
Annual Base Pay Maximum for this Position
$
141,000.00
Keywords: MAXIMUS, Fayetteville , SENIOR GENESYS CLOUD ENGINEER, Engineering , Fort Smith, Arkansas
Click
here to apply!
|