General Manager, Arkansas

Company: University of Denver
Location: Bella Vista
Posted on: January 28, 2025

Job Description:

WHAT IS CAMPFIRE RANCH?Campfire Ranch is a startup outdoor hospitality business focused on creating the best outdoor destinations & experiences. Our business is out to create a national network of campgrounds, adventure lodges, & backcountry locations that feature inviting accommodations with frustration-free amenities. We bring these locations to life by offering convenient onsite rental gear, an Adventure Concierge service, and a team that is seriously passionate about helping others in the outdoors. Our mission is to be the hub for the next generation to create authentic experiences in the great outdoors and promote stewardship of our shared playgrounds. To learn more about Campfire Ranch, please visit our website: www.campfireranch.coPURPOSE OF THE JOB:The purpose of the General Manager - Arkansas role will be to lead all elements of operations and customer experience for the brand in the State of Arkansas. This year-round, full-time role will be responsible for continuing, establishing, executing, and growing the operations & customer experience of Campfire Ranch. This role will also help facilitate the brand's growth, strategy, and direction as part of the leadership team.WHAT SUCCESS LOOKS LIKE:You are eager and ambitious to curate experiences in the outdoors for others. You have a passion for outdoor pursuits, patience when exploring with others, and enjoy sharing in success. You love meeting, learning, and supporting customers. You problem-solve on a constant basis, looking for the best ways to achieve goals, both personally and at work. You have a team mindset, both with internal and external stakeholders. Organization, responsibility, and collaboration are your key attributes. You thrive when working in the outdoor industry and influence others to join you along the way. You understand what it takes to build a brand, create a team, and deliver unforgettable experiences together.ESSENTIAL FUNCTIONS:Essential and other important responsibilities and duties include, without limitation, using discretion and independent judgment in performance of work directly related to the management, or general business operations of Campfire Ranch, such as the following:PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead all aspects of customer experience onsite at all locations in Arkansas (lodging, rental gear & concierge service).
• Establish & hire the front of house hospitality team to ensure the highest quality of customer experience.
• Lead the execution of onsite events, group experiences, adventure concierge relationships, and brand partnerships.
• Execute risk management procedures during all crisis situations in a calm and professional manner.
• Manage all relationships with stakeholders and vendors related to customer experience and operations.
• Develop and grow all hospitality procedures, best practices, training, risk management, and strategy.
• Incorporate and track customer insights, property maintenance tasks, property improvements, and inventory to enhance the customer experience.
• Gather insights from customers and develop solutions for challenges faced in operations & hospitality.
• Work autonomously to overcome obstacles presented by our unique business model.
• Represent the Campfire Ranch brand in a positive and welcoming manner when meeting with customers, public, vendors & internal stakeholders.
• Uphold a work-hard, play-hard mentality alongside the entire Campfire Ranch team.
• Provide direction and insight to the leadership team regarding hospitality on a regular basis.PREFERRED QUALIFICATIONS:
• Ability to successfully manage customer relationships, from start to finish, related to the outdoor industry, hospitality, guiding/outfitting, concierge services, or events.
• Superb organization, planning, and attention to detail.
• Experience working in rural, remote, and outdoor settings, preferably with participant-focused experiences, events, and hospitality.
• Experience managing budgets, schedules, and communicating with vendors to deliver against simultaneous deadlines.
• Experience executing risk management procedures and managing crisis situations.
• Experience leading teams, hiring staff, and managing entry to mid-level employees.
• Experience overseeing and managing compliance with legal and regulatory requirements.
• Experience identifying and addressing personnel issues.
• Ability to understand and adjust to the needs of various seasons, environments, and communities.
• Exhibit creative thinking and the ability to exercise independent judgment and discretion to solve problems.
• Ability to develop and implement new and improved strategies for marketing and sales.
• Ability to understand and adjust to the needs of various property locations, environments, and communities.
• Patience and thoughtfulness in discerning customer abilities, needs, and comfort.
• Bachelor's degree in business, hospitality management, outdoor recreation, or related field.
• 4+ years of work experience in the outdoor or hospitality industry.POSITION SPECIFICS:
• Desired start date: Spring 2025
• Compensation: exempt employee, base salary starting from $70,000 based on experience, paid bi-weekly.
• Onsite housing in Bella Vista, AR available & preferred.
• Bonus structure: at Campfire Ranch's discretion.
• Benefits:
• $400 annual gear stipend
• Discounted friends and family stays at Campfire Ranch locations
• Industry discounts with partner outdoor brands
• Health insurance NOT provided at this time
• Work Schedule: full time (expected average of 40 hours/week, but subject to change) with onsite duties related to hospitality as needed. The schedule will include weekends and holidays as needed.
• Mileage: to be reimbursed with prior approval for longer business trips beyond immediate work area.
• Expenses: to be reimbursed via documented receipts for all approved business-related purchases.
• Vacation: eligible for company's Flexible Paid Time Off policy.
• Location: based in Bella Vista, AR. More properties to be expected as the business grows.
• Travel required: 10-20%WORK CONDITIONS:The incumbent may be exposed to electrical, mechanical, or human noise on a regular basis, and other related interactions associated with an adventure lodge environment serving a diverse clientele of customers, partners, and vendors.
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Keywords: University of Denver, Fayetteville , General Manager, Arkansas, Executive , Bella Vista, Arkansas