Groomer
Company: Heartland Veterinary Partners LLC
Location: Tulsa
Posted on: October 7, 2024
Job Description:
Practice:
has been in Sand Springs, Oklahoma, since 1984, giving back by
donating to the schools. We're proud to offer Green Country's pets
the highest level of veterinary care and customer service. We
strive to provide the finest and most compassionate care for each
and every patient, often exceeding the expectations of our
clients.
Position Purpose:
Reporting into the Practice Manager, the Groomer looks after the
condition of the patient's coat by providing services to keep the
patient clean and well-cared for. - Working with a variety of
patients (breeds and sizes), the Groomer is responsible for patient
bathing, fur and teeth brushing, nail trimming and grinding. - The
Groomer engages with clients to understand expectations, patient
special needs, and desired outcomes. - The Groomer is also
responsible to ensure grooming rooms or designated space is clean,
sanitized, safe, and secure.
Credentialed Technician Competencies:
Patience & Compassion: Remaining
professional while still making Doctors, teammates, clients, and
patients feel as comfortable as possible regardless of the
situation or challenges presented. Responding quickly and calmly to
crisis while maintaining a high standard of patient
care.Collaboration & Teamwork: Carefully coordinating actions with
Doctors and practice team members. Providing feedback appropriately
and in a timely manner. - Quickly incorporating feedback to ensure
positive results. - Sharing ideas and being open to other's
ideas.Communicating: Conveying instructions to clients and
teammates to ensure successful pet services/care are
provided.Active Listening: When listening to clients regarding
service to pet listen for understanding and repeat back requests to
ensure client expectations are met. May need to communicate and
actively listen to Doctors if a patient is at the practice for
multiple service and treatments.Organization Skills: Following
client instructions, maintain consistent workflow to ensure client
commitments are met, and other job-related items while managing
multiple pets and clients.Client Satisfaction: Ensuring all
activities and interactions result in the highest level of client
satisfaction. Be client centric.
Essential Responsibilities:
Admits patients noting the client's
specific instructions to ensure a quality outcome including contact
information and pick up time.Determines any veterinary services
required during the client's visit. In accordance with hospital
operating instructions, determines care required in agreement with
the individual needs and circumstances of the patients.Observes
patient appearance and activity for general physical condition,
obvious signs of illness, disease and discontent. Parts patient's
hair to check for ticks, fleas, red, sore or inflamed areas and any
lumps. Reports signs of illness, disease, injury or unusual
activity to veterinary technicians or veterinarians.Appropriately
handles patients and as needed, properly restrains hard-to-control
patients.Performs bathing services, including shampooing and
drying.Performs grooming services, including brushing, clipping,
hand scissoring, trimming and shaping the patient's coat.
Appropriately shapes hair using knowledge of patient
characteristic, grooming techniques, styles, and client's
instructions.Stays current and up to date on new techniques and
trends that client are looking for as related to provided
services.Provides medication (when instructed) and general
cleansing, parasite control baths, pedicures, medicated dips (when
instructed) and ear cleansing, as required for each patient.Applies
technical knowledge of products and medications sold, including
dietary products. Explains and educates clients on products and
answers questions regarding product purchase/use.Performs work
according to established methods specified in practice procedure
manual or following special instructions.Performs all general
maintenance of grooming room and yard; cleans and disinfects cages,
tubs, grooming tables, and yard at least once daily. Vacuums and
mops floor; empties trash; cleans clipper blades, scissors and
brushes after use; performs monthly dryer and clipper
maintenance.Delivers final groomed patient to client and ensures
satisfaction. Appropriately addresses concerns.Where applicable,
trains, supervises, and assists the Grooming Assistant in their
performance of a variety of service functions. Sets performance
standards and monitor performance. Conducts timely performance
evaluations.Performs other duties as assigned.
Requirements/Qualifications:
Ability to work on weekends as
requiredExperience grooming / caring for animalsPrevious veterinary
experience preferredClient satisfaction references preferredAbility
to lift patients up to 25 pounds; ability to lift patients over 25
pounds with assistancePractices OSHA safety techniques including
proper PPE
Benefits Offered:
Paid time offHealth insurance; dental
insurance; vision insuranceRetirement benefits or accountsBonus
incentiveFlexible work schedulesCareer and professional
developmentEmployee Assistance ProgramEmployee Referral
ProgramBenefits offered may vary depending on full or part time
employment status according to company policy. -
Keywords: Heartland Veterinary Partners LLC, Fayetteville , Groomer, Other , Tulsa, Arkansas
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