Automotive Service Advisor
Company: Plaza Tire Service
Location: Rogers
Posted on: October 14, 2024
Job Description:
Overview: Join the winning team at Plaza Tire Service! In
business since 1963, Plaza Tire Service has 75 locations across
Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing
business and a leader in our industry. -Plaza Tire Service is big
enough for you to make a career and small enough to care that you
do. -We're seeking a Sales and Service Advisor for our Benton
County, AR store. -The Sales and Service Advisor is responsible for
selling and promoting all products and services offered by the
company by following the company's store standards and
expectations. -Starting at: Up to 18.00/hr. to 20.00/hr. -
-Benefits:
Closed SundaysCompetitive Weekly
PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and
Sick Time 6 Paid HolidaysMedical, Dental and Vision Insurance
(Effective 1st of the Month after Hire)Life Insurance (Company
paid)401(k) Retirement Savings Plan with Company MatchDiscounted
Services on Personal and Immediate Family VehiclesOpportunity for
Advancement!!!Essential Roles and Responsibilities:
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as assignedThe
Sales and Service Advisor should also adhere to all company
policies and procedures as outlined in the Employee Handbook and
demonstrate behaviors that are consistent with the Company
Standards and Expectations. -Qualifications:
- Possess current, valid Driver's license
- High School Diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not
required
- Minimum of 3 years of work experience in sales, customer
service or an automotive related field
- Professional appearance and proven ability to work in a process
driven environment
- Ability to work a minimum of five days, including SaturdaySun
Auto Tire & Service provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. -
Keywords: Plaza Tire Service, Fayetteville , Automotive Service Advisor, Other , Rogers, Arkansas
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