Contact Center Team Lead
Company: VirtualVocations
Location: Tulsa
Posted on: January 27, 2025
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Job Description:
A company is looking for a Contact Center Team Lead to oversee
daily operations and ensure high-quality customer service.
Key Responsibilities
Oversee efficient handling of customer interactions across various
channels and monitor agent performance
Serve as an escalation point for complex customer issues and assist
agents during high volume periods
Foster a customer-centric culture and ensure compliance with
relevant regulations and quality assurance standards
Required Qualifications
Bachelor's degree in Business Administration, Management,
Communications, or a related field
Minimum of 3 years of experience in operations or contact center
management, with at least 3 years in a leadership role
Proven record in managing operations and omnichannel contact
centers
Experience with CRM tools such as Zendesk is preferred
Strong leadership ability with experience in coaching and mentoring
teams
Keywords: VirtualVocations, Fayetteville , Contact Center Team Lead, Other , Tulsa, Arkansas
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